FAQS
ABOUT PANGO
WHAT KIND OF COMPANY IS PANGO?
WHAT IS PANGO’S BASIC CONCEPT?
PANGO BENEFITS
I’M A CHARITY ORGANISATION AND/OR A PLACE OF EDUCATION. WHY SHOULD I JOIN WITH PANGO?
You are the focal point of our enterprise. Make our platform available to your supporters and receive a sizeable donation from each hotel room booking.
Consider the opportunities in utilising PANGO to help you to connect with local communities and companies, sports clubs, social groups, etc.
I’M A HOTEL. WHY SHOULD I JOIN WITH PANGO?
I’M A POTENTIAL END CUSTOMER. WHY SHOULD I BOOK WITH PANGO?
Because without your bookings, there is no success story. And, of course, you will find our prices are always discounted… to say thank you!
Booking with PANGO redistributes the money from out of the pockets of the large online travel agents and into the funds of your preferred grass roots organisations.
HOTEL BOOKINGS
HOW DO I ACCESS THE PANGO BOOKING PLATFORM?
We are B2B agents. As such, we are not open to the public and are obligated to offer our rates on purely ‘business-to-business’ terms. Individuals will only be accepted on our platform via one of our partners.
If you pass our set of criteria for becoming one of PANGO’s partners, we create a banner with your access code embedded within it, which you then make available to your supporters.
WHAT IS THE PROCESS FOR BOOKING A HOTEL?
PANGO’s platform is similar to any other online booking system.
The hotel requires the name of the lead guest, as shown on a passport or ID card. We require a few contact details so we can send out the automated hotel voucher, and in case we need to get in touch.
Payments are securely made by credit card or debit card.
WHY ARE SOME HOTEL ROOMS REFUNDABLE AND SOME ARE NON-REFUNDABLE?
This is determined by the hotels. PANGO has no influence over any of the hotels’ refund policies. Please make sure you are happy with your choice before booking. Prices are generally cheaper on non-refundable rooms, and you can make some great savings, but we have no power to return your money to you if for some reason you are forced to cancel.
We understand that reservations do sometimes need to be cancelled. If the hotel room you booked is ‘Refundable’, we are more than happy to honour the policy and return most of your funds to you. Please understand, however, that we have banking and other admin fees attached to all bookings. By necessity, PANGO will retain 5% of your booking to cover such losses.
OUR PARTNERS
WHICH ORGANISATIONS DO YOU HELP FUND?
WHY ‘NON-RELIGIOUS AND NON-POLITICAL’?
PANGO itself is secular and non-partisan. We are fully opposed to all forms of discrimination. This includes ‘positive’ discrimination. We do not support organisations that offer preferential treatment dependent on whether or not a person belongs to the ‘correct’ religion or political party. (This can be a grey area – by necessity, some applications will be decided on a case-by-case basis.)
Whilst we have a genuine respect for people’s individual beliefs, we promote the view that humanity strives to do good for the sake of goodness… not necessarily because of any declared deity or conceived political system instructing them to do so.
Our rationale for choosing not to help fund projects with religious or political elements underlying their work was a practical decision, as follows:
If we were to help fund one particular religion’s project, then our sense of fairness would force us to offer comparable opportunity to all other religions’ projects. If PANGO then funded several different religions’ projects, the large majority of the overall funding would, by necessity, go toward promoting falsehoods. After all, is it not factually correct to say that, at best, only one of the world’s diverse range of religions can be true? It therefore seems wiser to us to make the blanket decision to not fund any project that publicises observance to any one specific faith. Similar reasoning applies with regards organisations adhering to one political system.
